• Yes, we bring all our own equipment and cleaning products.

  • The Comox Valley to Nanaimo and Victoria in BC Canada. If you are in or around those areas please reach out.

  • Yes we are fully bonded and insured.

  • Yes, we are proudly living wage employers.

  • We proudly use Cumberland Cleaning Co.’s biodegradable, refillable, eco-conscious products!

  • We prefer e-transfer, but can also offer credit card payment options.

  • We have a policy to only use Cumberland Cleaning Co. products with our cleaning services. This applies to all of our staff.

  • To help us be more efficient please move any easy to move items off of the floor, declutter countertops, and/or flat surfaces, remove magnets on the fridge, etc.

  • We do not clean up toxic waste such as fecal matter, urine, vomit, or blood. We do not change cat litter.

    Please see our client contract for full details.

  • This Privacy Policy describes how sonnecleaningco.com (the “site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

    Collecting Personal Information

    When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

    Device Information

     

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

    • Disclosure for a business purpose: shared with our processor Wix 

    Order information

     

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, apple pay), email address, and phone number. 

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

    • Source of collection: collected from you. 

    • Disclosure for a business purpose: shared with our processor Wix 

    Customer Support Information

     

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, apple pay), email address, and phone number 

    • Purpose of collection: to provide customer support. 

    • Source of collection: collected from you.

    Sharing Personal Information

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

     

    • We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. 

    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioral Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

     

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

     

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    Using Personal Information

    We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Your Rights

    You have the right to request information erasure. Please email hannah@sonnecleaningco.com to request this.Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hannah@sonnecleaningco.com or by mail using the details provided below:

    PO Box 951, Cumberland BC V0R 1S0

    Last updated: Oct 24, 2025

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.